IT Support Services

Have you ever worked with an IT pro at a faraway help desk who simply does not understand how your business works? Or worse, doesn’t feel the need to know?

You’ll never experience that knowledge gap at Williams & Partners. That’s because our IT engineers are also in the premedia business, and have been for years.

We can work on-site or via remote connection depending on diagnostic and organizational needs to keep your infrastructure performance at its peak. Our goal is to eliminate downtime and sluggish workflow channels that can quickly turn into lost production and revenue.

• 365 days a year coverage for servers, networks, desktops etc.

• Service level agreements to suit your requirements

• Helpdesk support – 9-6 or 24 hour

• Remote Access Support-Remote monitoring and administration

• On-site engineers-Return to service (ensuring reinstatement of machinery to an agreed standard)

• Support for installation, changes and moves

• Expert engineers (highly trained, equipped with diagnostic tools to effectively assist with fault resolution)

• Daily checks of backups, anti-virus software and health check on the server(s).